Contact our Customer Service Centre

For ONLINE SALES, ENQUIRIES & RETURNS, you are welcome to contact our team by calling 0461 317 701, emailing us at info@elevateinteriors.wplstaging.com or by filling in the inquiry form below. We will get back to you within 24 hours (Monday – Friday between 10am and 5pm).

Frequently Asked Questions

Please read our FAQ before sending us a message.

At Elevate Interiors, we believe in being mindful of our impact on the environment. To reduce overproduction and minimise waste, we choose to order our products in smaller, limited quantities.

We proudly source our offerings from high-end Australian brands. To ensure we bring you unique, in-demand homewares, we may require pre-orders for certain items. Our goal is to promptly provide you with distinctive, high-quality homewares while prioritising environmental sustainability. Pre-ordering certain items plays a key role in achieving this. 

Rest assured—we’ve clearly indicated in the product descriptions which items are available for pre-order. Plus, our pre-order processing times are quick, ensuring you get your hands on your favourites in no time!

We charge a flat rate of $15 per order for standard orders weighing up to 5kg. For orders with multiple or bulky items, shipping is calculated based on the weight of the packaged goods. 

We currently ship to addresses within Australia only.

For more information, please refer to our shipping policy

Take advantage of our rapid pre-order choices, offering you the opportunity to secure in-demand, high-end homewares with an impressively quick pre-order processing time.

For orders that include pre-order items, the estimated arrival may vary from 14 to 20 business days, depending on your location.

Typically, all items in your order will be shipped together to provide a smooth delivery experience. On certain occasions, we may dispatch pre-ordered items separately if your order comprises multiple items, aiming to expedite the delivery of the majority of your goods. 

Stay reassured as we maintain regular communication, keeping you informed every step of the way. We’re confident that your new homewares will be well worth the brief wait! 

Please allow up to 14 to 20 business days for delivery.

Our commitment to offering unique and highly sought-after items means that some products are sourced from different warehouses. 

While most deliveries are completed well within the specified timeframe, please note that in some instances, the shipping duration may extend up to 14 to 20 business days, particularly depending on your location and the inclusion of pre-order items in your order.

We understand the anticipation of receiving your new homewares, and we work diligently to expedite the shipping process. 

Rest assured, our team is dedicated to keeping you informed throughout the entire journey, and we utilise express shipping services to ensure a swift and secure delivery from our warehouse to your doorstep.

You will receive an email from us with your order information attached, when the order has been processed and sent you will receive another email from us.

We are delighted to assist with large bulk orders. Please contact us directly for a personalised quote tailored to your specific needs. We are also happy to source larger quantities of our products for you.
 
For orders exceeding 15kg, we will provide a manual shipping quote based on your location and the total weight of the order. This ensures accurate pricing and delivery options for your convenience.
 
For inquiries regarding bulk purchases or commercial orders, please reach out to our dedicated team at info@elevateinteriors.wplstaging.com or by phone at 0461 317 701. We look forward to serving your business needs efficiently and effectively.

We accept credit card payments via Stripe.com which are processed directly on our website securely. Alternatively we offer PayPal as another payment method should you prefer to use your PayPal account.

We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order.

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