Returns Policy

At Elevate Interiors, we strive to provide high-quality homewares that meet your expectations. Your satisfaction is our priority, and we want to ensure a smooth shopping experience. Please review our refund policy below:

1. Refunds for Damaged/Faulty Items: We issue refunds or replacements for items that are damaged or faulty. If you receive a damaged or faulty item, please contact us within 48 hours of receiving your order. To initiate the refund process, please send photos or videos clearly showing the issue to info@elevateinteriors.wplstaging.com. 

2. Change of Mind: Your satisfaction with your new Elevate Interiors homewares is of utmost importance to us. In the event that you are dissatisfied with your purchase for any reason, we are more than willing to offer you a store credit (excluding shipping). Please notify us within 5 days of receiving your goods to facilitate a return. 

3. Notification of Damaged/Faulty Items: If your item is damaged or faulty, please notify us within 48 hours of receiving your order. Claims made after this period may not be eligible for a refund.

4. Return Process: Please wait for our guidance before sending items back. We recommend using a trackable shipping service. We are not responsible for lost or damaged returns. You are responsible for covering the return expenses, and the initial shipping cost will not be reimbursed. Please do not send a return without contacting us. 

5. Refund Approval: Once we receive your notification and assess the provided information, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

6. Contact Information: If you have any questions about our refund policy or need assistance, please contact us via our contact page. We are here to help.

This policy is subject to change without notice. Last updated: 2024.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately, without the items, we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.